Business Excellence

Key Fact

• Performance measures and metrics in business management.

• Methodologies and tools for performance measurement.

• Benchmarking business performance.

• Business excellence in various functional areas.

• Best practices in business management.

• World class business and operational strategies and techniques.

• Alignment between different levels of strategies.

• Understanding the customer requirements.

• Process design and management.

• Knowledge management for improved performance.

• Systems approach for determining the best practices.